So! A round of layoffs yesterday?

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2 call centers? wow.

You can't run a veterinary business like a human business. It's a different universe. How well did Schein manage NLS before the Butler acquisition?
 
























Well, time to start looking. Clinics not interested in locked-in programs. Not interested in new equipment. Upset when they get a capital piece of equipment and 3 yrs later, find out mfr stopped making parts for it, but hey! we have a great deal on the latest model. Maybe the phone reps can take over for the field reps. And, no, "You can't take over my pharmacy." Wth?
 






It’s amazing, in 2 years we have gone from basically selling products only to selling clinics on joining bullshit GPO‘s or a buying program that locks the clinic into buying from one distributor. If I wanted to sell an intangible I would be selling insurance or financial services where I could actually make money on it. And like you said, most clinics don’t want to be locked into a 5 year deal of buying from only one distributor, no matter how big the bone thrown at them.
 


















Schein just didn't know how to run a U.S. vet business. They couldn't grow NLS. Buying Scil and Merritt didn't help. when you run a vet business on a human medicine model, it just doesn't work. Bringing in more highly paid execs from outside the vet business doesn't help either. Now they don't even want their name attached to the business. Stan will be making appearances on TV to do his spin.
 






Clinics are getting seriously pissed that everything is being bought up, forgotten about and bundled under the Schein name and still doesn't work right. Improvement has been discarded in the name of profit. Had a vetstreet clinic switch to rapport and still get marketing from both a year after the switch. No communication whatsoever between divisions. A Henry Schein company. Makes customers cringe. rapport website and rapport appointmaster don't talk to each other about shared accounts. Products don't play well togetherEverything a clinic uses becomes a support call where it's like Russian roulette to get a rep who actually knows about the service they're being asked about. Aviary reps who know nothing about improved. And yeah throwaway equipment. That's one of the best ways to create a bitter taste that will haunt whoever sold it forever.
 






Well said. pushed my accts to PSI and it looks like I'm going to regret it. Not working out the way it was presented.

Also, they're tired of seeing new reps every year. some know what they're doing. most don't. no credibility. where the hell are their managers?
 












Since we're going to be an ecommerce company, are they downsizing the outside reps since we already sold the programs that will help ecommerce but not a thing for the rep.
 


















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