KAE do not do grunt work, they have internal associates that are there to support most of the "grunt work". I.e. Paperwork, and cpc that also do their "grunt work" I.r printer install, IT training, troubleshooting etc. Now why does LCA provide so many man hours of FTE for the KAE? Because they sell and retain. Heck most of the KAE r78 for the company are 4 to 5 times higher than their quotas. They have internal sales assistants because they also retain million dollar territories. Because of the KAE, many SDE are cashing in off the KAE selling the same product. Bottom line, If you are looking to take a SME position, come in and do what your hired to do, bring in NEW business. Don't put yourself above any other employee in the company, your here to do a job, just like every other employee. Bring in NEW business.