Shield Healthcare is the slime of a company. As a Healthcare provider, I no longer will refer my patients to them at discharge. They lie to patients about price and substitute products that I prescribe telling the patient that they are either not covered by their insurance at the same level or this other product is the same just cheaper. This makes me furious that a retailer now considers that they are more educated than I am. Hello, I am the patients doctor! I did not go to medical school and practice for 15 years to have some customer support person sell something to my patients because they make better margins on one product over another or have some financial arrangement with specific manufacturers. I now tell my patients to not let any retailer substitute what I recommend or prescribe and if there is a problem the retailer should call me.