As a six month newbie launching Lexapro....looking back I made a rookie mistake by calling out a doctor and challenging him on every objection - regardless if it was valid.
This office called in a complaint to HR and Monty called me into his office to meet - anticipating the worst. He sat me down, offered me a fat chew, and asked if I thought what I did was wrong. Nervously, I said yes. He looked at me straight in the eyes and said " I'd rather you do what you did than puss out and back down from a doc who doesnt have the patience to evaluate new data and new technology. He said - try to rectify the situation when you feel the time is best, remember to keep your cool regardless of your conviction - and never lose that fire in your product belief.
I have been in device sales for two years - doing fairly well I will humbly say - but I never forgot that conversation from Monty. Problems, addictions, isssues---what have you. Monty was an expert motivator, a real person -not a robot, and told it how it was. What this company would be like if it had Monty at his best.