See trend in stock price in the first post above; $700M company to <$90M (market cap) in 3 yrs -more than 80% of investors and 401k money gone! U looked at ur 401k lately? -80%? u can get all the "new" business-cuz anyone can fool a physician/customer once-but u can never retain it-cuz u r a crap-lab; If a physician orders again, then shame on them-Physicians are not run of the mill "joe-shmoes"-they are highly educated and won't settle for crap results twice- u can send crap results only once, before the 'new' business is gone. Any monkey can get "new" business once.
Coupled with medicare changes/healthcare cuts/unemployment, u r finished.
Just a small crap lab.
Do patients/physicians a favor-stop sending wrong results, go work for a "real" lab-not a crap lab to be delisted.
I'm leaving this crap lab as soon as I can. Not too many "good" sales people left anyway.
Good Luck!