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The problem is that they are soooo dysfunctional the target ends up on the wrong people. Even their managers in New York are a bunch of useless dung heaps. The disconnect throughout the company is a longstanding tradition of the left hand not knowing what the right is doing. Interdepartmental coordination is totally absent and there never seems to be any hope of that changing.  This company is so used to it's broken way of doing business there is no chance of seeing anything positive posted here or anywhere except on one of their occasional famous BS press releases where they brag about their products and services as if they even have a clue.  All too funny and sad at the same time.