Typical management response. You all preach the OZ principle, but I doubt any of you have even read past the second chapter. If you had, you would realize that your blatant disregard for any accountability is completely opposite of the book's premise.
YOUR job is to:
1) thru R&D release products that are able to fill a void in the market
2) develop marketing strategies to support the value of the product to the customer and end user
3) be willing and able to spend the necessary money to provide marketing materials that will enable the reps to properly brand the product in offices
4) be willing and able to change tactics if the initial launch is not successful
5) provide leadership and feedback to the reps that is not derogatory, condescending, or "borderline" harassment
6) be willing and able to listen to the feedback from reps without responding with asinine comments such as "it's your job to sell. that's what we pay you for."
7) listen to the reps that are consistently unhappy with their manager. if you have an entire team that would name their manager as the reason why they would quit/leave...it would not be an assumption to think that there is a reason for that.
8) pay attention to the feedback of the DSR teams. it is not just the AAH reps that are telling you that there is little to no interest in stocking another me-too nsaid...it is the people with the best relationships that have beat you over the head with it. pay attention.
9) when a product is sucking wind, you do not allow manufacturing issues to halt any small amount of forward progress. that is simply inexcusable. your reps were already being told to "shut up about orocam" and now they have to deal with the recall? and, just as an fyi, a voluntary recall does not make you look better. the entire market knows that if the product had been flying out of offices that this voluntary recall would never have happened. everyone realizes that it was a chance to regroup without admitting faults in marketing.
10) your job is to create a culture. I don't think it comes as a shock to anyone that the AAH culture is one of intimidation, condescension, and a belief that management considers the field reps to be completely replaceable.
This is a sinking ship. Unfortunately, this is not a ship that is helmed by a leadership team that would go down with the ship. They will be the first to jump ship when the water starts coming in too fast to bail. The OZ principle be damned. They are looking out for themselves first.