ON TAP- version 1976

[Anonymous]

Hard to believe we have wonderful Ipads with antiquated software as On Tap. Perhaps it was developed in the 70's when they were still using DOS and they pulled it out, dusted it off and said "Voila". Unbelievably bad. Why did they waste the money when the company just spent loads of money on Navigator- which is ok compared to this program. They should quit while they are ahead. We now need to use Gateway, Navigator and attempt to use OnTap. More time to keep sales people from doing any kind of possible sales.

 

[Anonymous]

no kidding- and to think that some people were promoted based on developing this garbage!

 

[Anonymous]

it's pathetic, other divisions are getting serious software but Oncology couldn't wait so we got this crap on the quick and cheap, GEPO Good Enough Proceed On. Ya this will make us more effecient and effective. It's a joke.

 

[Anonymous]

it's pathetic, other divisions are getting serious software but Oncology couldn't wait so we got this crap on the quick and cheap, GEPO Good Enough Proceed On. Ya this will make us more effecient and effective. It's a joke.

It is THE WORST call reporting system I have seen in years! Cumbersome, slow, innefficient in capturing what we need to do in a timely manner. It's not even possible to do a prescriber search of a town as easily as we were able to in Navigator or CallMax. Hard to visualize the calls in a day in planner format like Navigator. I completely agree..WHAT WERE THEY THINKING? The screen freezes constantly. ZS really sold BMS a big crock of SHIT with this system. I can't wait for someone new to take a new job in the IT or higher levels and really earn his/her keep by changing this again to something more in line with current level of technology! I am so frustrated to have to go to this awful system!

 

[Anonymous]

It is THE WORST call reporting system I have seen in years! Cumbersome, slow, innefficient in capturing what we need to do in a timely manner. It's not even possible to do a prescriber search of a town as easily as we were able to in Navigator or CallMax. Hard to visualize the calls in a day in planner format like Navigator. I completely agree..WHAT WERE THEY THINKING? The screen freezes constantly. ZS really sold BMS a big crock of SHIT with this system. I can't wait for someone new to take a new job in the IT or higher levels and really earn his/her keep by changing this again to something more in line with current level of technology! I am so frustrated to have to go to this awful system!

Home office showing its resentment for field sales.. "Let's really punish them with this system!!!"

 

[Anonymous]

The whole thing must be outsourced to India!!! What is the definition of insanity?...doing the same thing over and over again. We keep profiling and cleaning up our lists, and they keep losing the data in transfer...Give me a break!

 

[Anonymous]

What is absolutely amazing is how much money we spend on all these magical systems and do not put money into actually training reps to be better sales people, talk about misplaced priorities!

 

[Anonymous]

Jerome is the poster child for garbage in garbage out. Look what he did when he was in CV. He is a bean counter that has no idea what happens in the field. He hired crappy reps and was clueless.

 

[Anonymous]

Hard to believe we have wonderful Ipads with antiquated software as On Tap. Perhaps it was developed in the 70's when they were still using DOS and they pulled it out, dusted it off and said "Voila". Unbelievably bad. Why did they waste the money when the company just spent loads of money on Navigator- which is ok compared to this program. They should quit while they are ahead. We now need to use Gateway, Navigator and attempt to use OnTap. More time to keep sales people from doing any kind of possible sales.

I could not agree more. And I think it is just a sad and sacry example of what's wrong at BMS. While BMS Plainsboro continues to throw $ millions at one new computer system after another and while all these people sit around meetings applauding each other, our competitors are spending their money IN THE FIELD. While BMS is restricting clinical grant money and pushing new systems, Novartis is spending its money on customers. So we have all these systems that supposedly tell us what the customer wants and Novartis just jumps past all that crap and gives the customers 90 free days. Jill, Tony wake up. Call notes don't sell products. Marketing tag lines don't sell products. Computer systems don't sell products. Good products with emerging DATA, good people and real and competitive customer support sell products.

But what do I know, I am just out their with the customers, I don't have all that great market research and insight so intensely cultivated in Plainsboro. Let's give Jerome another promotion and build a few more monuments to the great success of our new processes and systems!

OnTap is a sad joke. Let's see how do we move our doctors from caring about their patients and wanting innovative products with emerging data and quality customer support services to eager to hear our new messages.