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Unions protect the losers - the ones that should have been long gone.  You are right - everyone should be treated with respect and be given the right to make a decent wage.  Not possible when management was shoving wait times, surveys, collecting bad debt and every thing else these people were expected to do - never enough for the NE - has to be the best!!!!  Now the NE is a disgrace to the company - wonder when Burllington will weed out these 6 figure Hitlers.Middle management takes the hit from upper's edicts .  Substandard hierarchy.