Anonymous
Guest
Anonymous
Guest
If you are one of the unfortunate souls in the Midwest to be laid off, here is what the call will look like. Even when you are being laid off, the RD will still stick to Selling Skills I-III:
RD: I wanted to pick up from our previous call(Call Continuim).
REP: But we have never talked before(Objection).
RD: Oh yea. You are fired(Feature). Go collect unemployment(Benefit).
REP: What? But my numbers are good and my admin is squeeky clean(Hook).
RD: I know, but we have observed 4 things in your behavior that cost you your job(3rd party observations):
1) On a field ride, your DM said she noticed your "non-negotiables" sheet was on the floor smeared in urine and feces.
2) I spoke with I.T. and you are deleting my bi-weekly 10 minute inspirational voicemails before even listening to them.
3) We spoke with your garbage man, and you are having them dispose of your marketing materials before they even enter your home.
4) I noticed you were scratching your nuts at my speech at the POA(personal observation).
REP: Guilty on all counts. You are a Troll(objection).
RD: So what you are saying is that I am a Troll(clarifying).
REP: Yes. I quit(conditional close).
RD: So can I count on you to quit and the next time I see you , you won't be working here(assertive close + laying out expectations)?
RD: I wanted to pick up from our previous call(Call Continuim).
REP: But we have never talked before(Objection).
RD: Oh yea. You are fired(Feature). Go collect unemployment(Benefit).
REP: What? But my numbers are good and my admin is squeeky clean(Hook).
RD: I know, but we have observed 4 things in your behavior that cost you your job(3rd party observations):
1) On a field ride, your DM said she noticed your "non-negotiables" sheet was on the floor smeared in urine and feces.
2) I spoke with I.T. and you are deleting my bi-weekly 10 minute inspirational voicemails before even listening to them.
3) We spoke with your garbage man, and you are having them dispose of your marketing materials before they even enter your home.
4) I noticed you were scratching your nuts at my speech at the POA(personal observation).
REP: Guilty on all counts. You are a Troll(objection).
RD: So what you are saying is that I am a Troll(clarifying).
REP: Yes. I quit(conditional close).
RD: So can I count on you to quit and the next time I see you , you won't be working here(assertive close + laying out expectations)?