Midwest: What a call will look like tomorrow

Anonymous

Guest
If you are one of the unfortunate souls in the Midwest to be laid off, here is what the call will look like. Even when you are being laid off, the RD will still stick to Selling Skills I-III:

RD: I wanted to pick up from our previous call(Call Continuim).
REP: But we have never talked before(Objection).
RD: Oh yea. You are fired(Feature). Go collect unemployment(Benefit).
REP: What? But my numbers are good and my admin is squeeky clean(Hook).
RD: I know, but we have observed 4 things in your behavior that cost you your job(3rd party observations):
1) On a field ride, your DM said she noticed your "non-negotiables" sheet was on the floor smeared in urine and feces.
2) I spoke with I.T. and you are deleting my bi-weekly 10 minute inspirational voicemails before even listening to them.
3) We spoke with your garbage man, and you are having them dispose of your marketing materials before they even enter your home.
4) I noticed you were scratching your nuts at my speech at the POA(personal observation).
REP: Guilty on all counts. You are a Troll(objection).
RD: So what you are saying is that I am a Troll(clarifying).
REP: Yes. I quit(conditional close).
RD: So can I count on you to quit and the next time I see you , you won't be working here(assertive close + laying out expectations)?
 












If you are one of the unfortunate souls in the Midwest to be laid off, here is what the call will look like. Even when you are being laid off, the RD will still stick to Selling Skills I-III:

RD: I wanted to pick up from our previous call(Call Continuim).
REP: But we have never talked before(Objection).
RD: Oh yea. You are fired(Feature). Go collect unemployment(Benefit).
REP: What? But my numbers are good and my admin is squeeky clean(Hook).
RD: I know, but we have observed 4 things in your behavior that cost you your job(3rd party observations):
1) On a field ride, your DM said she noticed your "non-negotiables" sheet was on the floor smeared in urine and feces.
2) I spoke with I.T. and you are deleting my bi-weekly 10 minute inspirational voicemails before even listening to them.
3) We spoke with your garbage man, and you are having them dispose of your marketing materials before they even enter your home.
4) I noticed you were scratching your nuts at my speech at the POA(personal observation).
REP: Guilty on all counts. You are a Troll(objection).
RD: So what you are saying is that I am a Troll(clarifying).
REP: Yes. I quit(conditional close).
RD: So can I count on you to quit and the next time I see you , you won't be working here(assertive close + laying out expectations)?

So did it go down like this yesterday?
 












Where did the concept disappear that you hire motivated - smart people and let them do the job. Managers have way too much time on their hands and that is why you get outdated sales models and useless reports.

Reps are detail people not sales people. What other industry would tolerate hearing about the same product hundreds of time - from three different reps or for some companies 5 different reps. It is all about the relationship built over time and presenting your product honestly.

Do not and I repeat Do not ever take Joe Morgan into an important office. If for some reason you have to take him in to an important physician, go back immediatly to that office after Morgan leaves and apologize apologize apologize.
 






If you are one of the unfortunate souls in the Midwest to be laid off, here is what the call will look like. Even when you are being laid off, the RD will still stick to Selling Skills I-III:

RD: I wanted to pick up from our previous call(Call Continuim).
REP: But we have never talked before(Objection).
RD: Oh yea. You are fired(Feature). Go collect unemployment(Benefit).
REP: What? But my numbers are good and my admin is squeeky clean(Hook).
RD: I know, but we have observed 4 things in your behavior that cost you your job(3rd party observations):
1) On a field ride, your DM said she noticed your "non-negotiables" sheet was on the floor smeared in urine and feces.
2) I spoke with I.T. and you are deleting my bi-weekly 10 minute inspirational voicemails before even listening to them.
3) We spoke with your garbage man, and you are having them dispose of your marketing materials before they even enter your home.
4) I noticed you were scratching your nuts at my speech at the POA(personal observation).
REP: Guilty on all counts. You are a Troll(objection).
RD: So what you are saying is that I am a Troll(clarifying).
REP: Yes. I quit(conditional close).
RD: So can I count on you to quit and the next time I see you , you won't be working here(assertive close + laying out expectations)?

If you are not aware, dsi is doing this so it does not have to pay you severance and benefits on your way out the door. Now, you are a reject. They got rid of an undesirable employee. This will continue throughout dsi - not a very kind company. If you get to stay, you have to increase sales until patent expiration in 2015. In the meantime, you have diovan and cozaar going generic and you have to sell against them. Just to make you feel better about your situation.