We are a joke. Can't compete in hospital business without contracts and no one cares about tc/pc split or aqua in the end. We are too stuck in our old ways to accommodate our own customers needs in a competitive market. We used to be great.....YEARS ago, but have to be creative in a demanding market. We still think we're great and that's the problem. Hemepaths, management don't accommodate or welcome change for the most important person - The client. In an Environment this competitive, We should be bending over backwards and allowing physicians to choose whatever combination of tests they want like any other lab. None of this compass or "smoc approval" BS. How about just DO whatever the client wants to keep the business and even remain competitive in this market!!!!!! Instead they blame their reps and not their own lapse of reality. WAKE UP!!!!!!!!!!!!!!