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How do you manage patients that call up Zoll customer service complaining the vest is rubbing on there sternotomy, only to be told by some half ass want to be dr customer service rep, that nothing can be done? Maybe I shold mange expectations by having all the patients call your house, so we can avoid customer service transferring the call to logistics, so the vest can be returned. Maybe you should learn the process before you offer solutions to problems that are affecting our ability to expand our business. Maybe you should learn a little cardiology before you tell people how to manage expectations. You don't pay me for anything! In fact it's your policies that have created the frustration and turnover that plagues this company. I have exceeded my quota each year in spite of policies you create! It's a shame you have your head so far up your ass you can't see the light of day! What's it like being a yes man? What's it like knowing when you interview, that qualified people with cardiac backgrounds laugh at the opportunity? You ever worked for a company that designed a quota system that forces reps to look elsewhere after a year or two? Why don't you be specific instead of talking in rhetoric about how to manage tech support?? Physicians that are angry over balance billing? The fact that you would like to strap the vest on your dog to make a number rather than people that actually need it? Matter of fact let's see how much cardiac knowledge you really have. What type of patients really need the vest? Pass on the scare tactics I've got 25 years of cardiac experience. Pass on the rhetoric I was a previous cardiac medical device regional manager. Pass on the bull shit I was a previous director of sales for a radiology company. So hit us with your best shot. Who should wear the vest? After we see your answer let's see if it matches your regions quota? Better yet let's pull out the PCI calculator. When we don't get the answer we want, we'll just throw some magic fairy dust in the air and tell you to double it!!! Why don't you just get in one of your reps automobiles, shut up, and get out of the way. And make sure you bring your neck brace your bobble head routine is a cause for concern.