Hey IT/Operations

Quote

anonymous

Guest
Why is there daily data issues in my territory? I have followed direction to correct the massive mistakes in the new data base, yet almost every sync results in more missing accounts, deleted child accounts from 5 years ago being reinserted, etc, etc. Hours of work have been erased.
What did I do to make you angry enough to cause all this angst? Tell me and I will apologize to make it right.

or maybe you guys don’t know what you’re doing?
 






























Totally agree been here for almost 5 years and IT is the worst I have ever seen in the industry. They are nice, but over all it’s a total disaster. Simple tasks take forever and make all administration work more frustrating.
 
























All I hear is more calls per day, but I am unable to record all my calls because pinheads keep removing profiles or restricting access to profiles that have been in my geography for years.
Can anybody in operations do anything but blow their nose?
 






Two days into the new year. Two issues with operations. First no samples in my sys5em for my first call of the year. Had to wait a couple of hours and return to the office for signature. Another prescribed kicked out of system after I corrected it last week before the year end shut down. Way to go, real buzz killer
 






I struggle with the lack of acknowledgement of failures, let alone accountability for the failures. This odd culture of leadership acting like everything is going great is sooo the opposite of motivating. Can we get real for once?
 


















I have a freaking lunch from early December with a new account that is still in the DCR process….and I keep getting emails from the expense department to submit it. It’s like the blind leading the blind. No buddy knows what’s going on. One of 15 HCPs have come through and the parent account has been cancelled twice for unknown reasons. This shit is getting old fast!
 






I have accounts that have totally disappeared and long dead prescribers back in the system. Thinking of entering calls on them to see if they catch it. May help my calls per day average they keep hounding on.

Totally fucked up operations.
 






Stop complaining and do something about it that will work. Invite Todd Nichols, Jeff Harris, Your Regional Mgr to ride with you. Call on an account where this is happening. Have them sit with you as you try to enter your call and click the boxes to hit their metrics. Synch. Do this towards end of month and make sure you do a lunch and enter names. Show them what you’re dealing with. Let them witness this mess live.

They will then take their findings back and say “fix it”!

Problem solved.
 












Today’s webex re the call plan proves that operations at this company is a total mess. No expectations that the problems shared from the field will be corrected. Way past the point of frustration with this company and becoming cynical and apathetic.

the facilitators kept referring the “leadership”. Didn’t know we had any true leadership. My goodness, I wish some real big pharma company would buy us. Since Alkermes is trying to act like big pharma, we might as well have some real big boys take over
 






anonymous said:
Stop complaining and do something about it that will work. Invite Todd Nichols, Jeff Harris, Your Regional Mgr to ride with you. Call on an account where this is happening. Have them sit with you as you try to enter your call and click the boxes to hit their metrics. Synch. Do this towards end of month and make sure you do a lunch and enter names. Show them what you’re dealing with. Let them witness this mess live.

They will then take their findings back and say “fix it”!

Problem solved.
Click to expand...

Or…….have the kams work on fixing it. They don’t seem to do anything else. Maybe they could actually contribute something for a change
 






Top Bottom
Back
Quote