Ok, so I just had my 5 year anniversary and things are so messed up. Here is a short list.
1. Customer Master Main.......my call panel changes daily. High VR physicians disappear, B targets are listed 7-8 times as A,B & C targets. No wonder my reach and frequency are jacked up. It has been this way since launch.
2. LAP targets - I went above and beyond the 25 targets I had to see. I got 30. However when hte report came out yesterday I was given credit for 22...WTF? If they can't get LAPs right , it makes you wonder what else is screwed up.
3. Intramed - Where do I start. This has got to be the most overpaid incompetent business partner Forest has ever had. They don't answer phones or return emails yet get $200 for every program they click "yes" on the computer?? It's a revolving door of employees and they are all worthless.
4. RX credit. Why bother physicians will reappear next quearter or never leave at all. I have attempte to RX credit at least a dozen physicians out without success. Not because they were denied or in conflict but because someone is too lazy to process them.
5. Please quit autoshipping samples they are stached 6 foot high already. If you want to help me send me vouchers and copay cards. Half my offices dont take samples anyway. Oh wait, I see I have a few more cases coming in my message center ...sweet.
It irks me that Forest cannot get their crap together but I must dot every I and cross every T or I get in trouble. Expense reports, call cycles, details, ect are scrutinized with a fine tooth comb but it's one sided.
Sorry for my morning rant but anyone feel the same way?
1. Customer Master Main.......my call panel changes daily. High VR physicians disappear, B targets are listed 7-8 times as A,B & C targets. No wonder my reach and frequency are jacked up. It has been this way since launch.
2. LAP targets - I went above and beyond the 25 targets I had to see. I got 30. However when hte report came out yesterday I was given credit for 22...WTF? If they can't get LAPs right , it makes you wonder what else is screwed up.
3. Intramed - Where do I start. This has got to be the most overpaid incompetent business partner Forest has ever had. They don't answer phones or return emails yet get $200 for every program they click "yes" on the computer?? It's a revolving door of employees and they are all worthless.
4. RX credit. Why bother physicians will reappear next quearter or never leave at all. I have attempte to RX credit at least a dozen physicians out without success. Not because they were denied or in conflict but because someone is too lazy to process them.
5. Please quit autoshipping samples they are stached 6 foot high already. If you want to help me send me vouchers and copay cards. Half my offices dont take samples anyway. Oh wait, I see I have a few more cases coming in my message center ...sweet.
It irks me that Forest cannot get their crap together but I must dot every I and cross every T or I get in trouble. Expense reports, call cycles, details, ect are scrutinized with a fine tooth comb but it's one sided.
Sorry for my morning rant but anyone feel the same way?