Employee Engagement by Disney
Turnover at any health care facility represents a loss in financial and time invested in each employee that leaves. Employers spend company resources to recruit or interview applicants; process applications, drug and background screenings; and paid time to put new employees through an orientation process without out any reimbursement to begin with. Then, the employees are usually given three to six months of a probationary period where he or she will learn to function within the department and learn individual responsibilities. During this time, the staff is partially productive, but must be closely supervised by experienced staff or management. Finally, after an evaluation of the employee’s performance during the probationary period, the company will finally begin to reap the benefit of a staffing a properly trained employee. At this point, if the employee leaves the facility, the company has lost their entire investment of time and finances and must begin the process over again.
Many companies hire Disney to provide training on their process of retain talented staff. Disney treats its employees like customers. Disney attempts to create happiness by inspiring its employees to go above and beyond while making it look fun. Disney creates a sense of pride in its employees, from picking up discard cups even though it is not in their job description to addressing questions from customers in an informative and respectful way, no matter how obvious the answer was. Disney strives to make a working environment that is safe and convenient by making underground tunnels and streamed lined the process of receiving and returning costumes, so staff did not have to wait in long lines to change. By putting their employees first along with their customers, Disney creates pride in the people that work for them, which in turn, is passed along to how they treat the customers.
To start with, Disney begins with paying close attention during the hiring process. They look for people with desirable traits that can be molded to fit the role that will be asked of them. The next process is directed at the customers. What the customer expects is analyzed to ensure that is what they will receive. Taking employees through the whole process and showing them what the end results of their actions produce. This connection is what drives a Disney employee to go above and beyond what is expected.
Disney does not train their employees during their orientation period then turn them loose. A continuous educational process is implemented to keep staff and their best performance and keep everyone clear on what the purpose of his or her job is, and the values that Disney strives to portray. The hard work of the staff makes it very clear to the customer that Disney is not trying to sell rides, its is selling a carefully crafted experience.
The healthcare community can greatly benefit from the processes Disney has in place to retain and encourage its staff. Health care is a unique equation that must rely on financial support to survive, but its end goal is not to amass wealth. Healthcare’s purpose is to provide as much quality of life to everyone that is possible. The way to realize this goal is to train and retain high quality employees.
Turnover at any health care facility represents a loss in financial and time invested in each employee that leaves. Employers spend company resources to recruit or interview applicants; process applications, drug and background screenings; and paid time to put new employees through an orientation process without out any reimbursement to begin with. Then, the employees are usually given three to six months of a probationary period where he or she will learn to function within the department and learn individual responsibilities. During this time, the staff is partially productive, but must be closely supervised by experienced staff or management. Finally, after an evaluation of the employee’s performance during the probationary period, the company will finally begin to reap the benefit of a staffing a properly trained employee. At this point, if the employee leaves the facility, the company has lost their entire investment of time and finances and must begin the process over again.
Many companies hire Disney to provide training on their process of retain talented staff. Disney treats its employees like customers. Disney attempts to create happiness by inspiring its employees to go above and beyond while making it look fun. Disney creates a sense of pride in its employees, from picking up discard cups even though it is not in their job description to addressing questions from customers in an informative and respectful way, no matter how obvious the answer was. Disney strives to make a working environment that is safe and convenient by making underground tunnels and streamed lined the process of receiving and returning costumes, so staff did not have to wait in long lines to change. By putting their employees first along with their customers, Disney creates pride in the people that work for them, which in turn, is passed along to how they treat the customers.
To start with, Disney begins with paying close attention during the hiring process. They look for people with desirable traits that can be molded to fit the role that will be asked of them. The next process is directed at the customers. What the customer expects is analyzed to ensure that is what they will receive. Taking employees through the whole process and showing them what the end results of their actions produce. This connection is what drives a Disney employee to go above and beyond what is expected.
Disney does not train their employees during their orientation period then turn them loose. A continuous educational process is implemented to keep staff and their best performance and keep everyone clear on what the purpose of his or her job is, and the values that Disney strives to portray. The hard work of the staff makes it very clear to the customer that Disney is not trying to sell rides, its is selling a carefully crafted experience.
The healthcare community can greatly benefit from the processes Disney has in place to retain and encourage its staff. Health care is a unique equation that must rely on financial support to survive, but its end goal is not to amass wealth. Healthcare’s purpose is to provide as much quality of life to everyone that is possible. The way to realize this goal is to train and retain high quality employees.