Technical staff said it was human error by the A/V expert (NOT) during set-up. They set it up to only allow laptop access, not ipads! By then it was too late (ACCORDING TO WHO? THE EXPERT?) as the call had already started. You basically cut out 99% of your field and remote employees on what was likely the most important call all year! How about a checklist, rehearsal, or something in advance to ensure this doesn't become an Ooops moment, with....Sorry, it's too late to fix it! Are you kidding me? What an embarrassment! Is that a Takeda-ism? Drive for results? Wow!!