Dallas CSR position

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The post that follows is from "robo1" and is spot on. Current employees know this to be the truth.

This company has mistreated many excellent and talented sales people.


Very accurate whomever you are.
Copy and pasted from Robo1's post:

Most if not all of the rumors you hear about ISI are true. ISI has worked very hard to earn the reputation that it deserves. It has always been challenging place to work, but over the last 2+ years it has become miserable. I was a CSR for over 5 (which made me a fossil) years and the ride had to come to an end before all the things that are truly important in my life were damaged beyond repair. In my 5 years I had 8 different CSM's, all of which were demoted, fired or quit. Obviously making the choice for me to go into management there an easy one. If you choose to not express that you would like to be a manager, start the stopwatch. CSM's are directly evaluated on the number of people under them they "develop" and promote. Ultimately making you now, useless to that CSM. Every new CSM wants a team full of people willing to sacrifice everything to move up a level. Which does wonders for your relationships in your accounts? You are not the first rep they've seen nor will you be their last. Your job will be used as leverage the moment you start trending below your quota whether you achieve quota or not. Three day ride alongs that begin at 6am and end well after 6pm are routine and will all claim they are not micromanagers. I can best describe the ride along as a three day interrogation in which the terms, "belief system", "Un-coachable", and my personal favorite, "professional maturity" will be used describe why you are not succeeding by Intuitive's standards. All these terms were used to describe reps of the year for those who think it was just me. This ride along will ultimately be followed up with a field ride report letter that your CSD and AVP are copied in on and it is filled with paragraph after paragraph of negative criticism on how you run your territory, or whatever your CSM feels will make them look like they are desperately trying to save your career and make you a better CSR... even if they have never done your job. If you are able to meet or exceed your increasingly unrealistic quota, you will receive no sincere thank you from anyone. You will, however, be rewarded with a 20-30% increase in your next quota and the thankless process will start all over again. This pressure forces everyone to sandbag cases to make sure that they do not go over quota by too much and it also forces cases to be made up just to make quota. Simple as that. That is how you survive. The only one who truly cares about your survival is you. While there are extremely talented sales professionals within Intuitive, the majority are never there long. They are replaced by people who are only out to climb the corporate ladder as quickly as possible. People that follow orders without question from someone one level higher no matter how ridiculous and blatantly useless the request is. So to all of you who are looking to get in, take it from someone who survived longer than most, it isn't worth it. I promise. Anyone with more than 4 years experience at ISI who feels different, I would love to hear from you!! To my fellow CSR's who are still going to bed each night with a pit in their stomachs, wondering how they are supposed to train 3 GYN's per quarter when the only GYN's left in your territory you wouldn't let touch you with a Qtip let alone a knife, there is life outside of ISI! It is sweet I assure you. So let ISI implode on its own, get out while you still have a spouse that loves you, kids that know you and a soul you haven't sold.

Wow that felt good!
 






Anonymous said:
The post that follows is from "robo1" and is spot on. Current employees know this to be the truth.

This company has mistreated many excellent and talented sales people.


Very accurate whomever you are.
Copy and pasted from Robo1's post:

Most if not all of the rumors you hear about ISI are true. ISI has worked very hard to earn the reputation that it deserves. It has always been challenging place to work, but over the last 2+ years it has become miserable. I was a CSR for over 5 (which made me a fossil) years and the ride had to come to an end before all the things that are truly important in my life were damaged beyond repair. In my 5 years I had 8 different CSM's, all of which were demoted, fired or quit. Obviously making the choice for me to go into management there an easy one. If you choose to not express that you would like to be a manager, start the stopwatch. CSM's are directly evaluated on the number of people under them they "develop" and promote. Ultimately making you now, useless to that CSM. Every new CSM wants a team full of people willing to sacrifice everything to move up a level. Which does wonders for your relationships in your accounts? You are not the first rep they've seen nor will you be their last. Your job will be used as leverage the moment you start trending below your quota whether you achieve quota or not. Three day ride alongs that begin at 6am and end well after 6pm are routine and will all claim they are not micromanagers. I can best describe the ride along as a three day interrogation in which the terms, "belief system", "Un-coachable", and my personal favorite, "professional maturity" will be used describe why you are not succeeding by Intuitive's standards. All these terms were used to describe reps of the year for those who think it was just me. This ride along will ultimately be followed up with a field ride report letter that your CSD and AVP are copied in on and it is filled with paragraph after paragraph of negative criticism on how you run your territory, or whatever your CSM feels will make them look like they are desperately trying to save your career and make you a better CSR... even if they have never done your job. If you are able to meet or exceed your increasingly unrealistic quota, you will receive no sincere thank you from anyone. You will, however, be rewarded with a 20-30% increase in your next quota and the thankless process will start all over again. This pressure forces everyone to sandbag cases to make sure that they do not go over quota by too much and it also forces cases to be made up just to make quota. Simple as that. That is how you survive. The only one who truly cares about your survival is you. While there are extremely talented sales professionals within Intuitive, the majority are never there long. They are replaced by people who are only out to climb the corporate ladder as quickly as possible. People that follow orders without question from someone one level higher no matter how ridiculous and blatantly useless the request is. So to all of you who are looking to get in, take it from someone who survived longer than most, it isn't worth it. I promise. Anyone with more than 4 years experience at ISI who feels different, I would love to hear from you!! To my fellow CSR's who are still going to bed each night with a pit in their stomachs, wondering how they are supposed to train 3 GYN's per quarter when the only GYN's left in your territory you wouldn't let touch you with a Qtip let alone a knife, there is life outside of ISI! It is sweet I assure you. So let ISI implode on its own, get out while you still have a spouse that loves you, kids that know you and a soul you haven't sold.

Wow that felt good!
Click to expand...

He forgot to mention you will make $300k/year.
 






3 accounts, 200 procedures... the days of 300K are LONG gone. Even with our current stock options (that are worth nothing by the way) a CSR will not make 300k.... you would have to have 4 second systems drop in a year and go 4/4 every quarter.... good f'n luck. If you think thats possible, your probably a CSM.
 


















I was told while on a phone interview with HM that it was an expansion position and they just had another new CSR come back from CAST training. He had just started in the field. I was also told they were hiring about 150 new reps.
 












If you think you are only making $165k as a CSR at Intuitive then you need to re-visit your W2...you are propbably one of those people that doesn't understand the comp plan and doesnt look at your pay stubs. When people say they are making $300k they are often including ESPP and stock options...or they could have a large territory because of expansion. Raw compensation is $200k or more. I have been with Intuitive for several years and have NEVER encountered anyone who made less than $200k. Period.
 






So you have been with Intuitive for several years, give me your rational why everyone on here says not to come work with IS. I understand the nature of this board, but as an interviewee, I need to hear something other than the negatives. What is your opinion of IS? Both good and bad. Thx.
 






Anonymous said:
If you think you are only making $165k as a CSR at Intuitive then you need to re-visit your W2...you are propbably one of those people that doesn't understand the comp plan and doesnt look at your pay stubs. When people say they are making $300k they are often including ESPP and stock options...or they could have a large territory because of expansion. Raw compensation is $200k or more. I have been with Intuitive for several years and have NEVER encountered anyone who made less than $200k. Period.
Click to expand...

then go talk to more than 2 reps.
 






Anonymous said:
So you have been with Intuitive for several years, give me your rational why everyone on here says not to come work with IS. I understand the nature of this board, but as an interviewee, I need to hear something other than the negatives. What is your opinion of IS? Both good and bad. Thx.
Click to expand...

Overall Intuitive is a good company to work for. It does get really intense toward the end of the quarter if you are not making your number, but if you have a good manager it can be more collaborative than dictatorial. Training the number of surgeons they want trained is tough, I have to say; just because most OB-GYNs don't do enough surgical volume to be qualified as good "targets." Then you have market consolidation and other abstract goals that can be tough to meet. The bottom line is if you have an experienced manager that has been a rep before, you should be in good shape. If you have a manager that came from outside the company or has sold robots but not been a CSR then they don't really understand the dynamics of the job and how to get it done.

There are still people in this industry that are hungry and really want to work hard. If you are one of them, then this is the place for you. If you are looking to play golf and skate by, then it's not the place for you. It's all about what you want. Good luck.
 






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