The best part is when lab owners act like it's a privilege to work for them. A privilege to peddle their shitty ass tox tests that every tom, dick and larry are peddling. There are about 30 labs in my area. They all do the same thing. The only reason offices stay with a lab is because of the rep. It's about good customer service and being honest with the offices. Of course all these labs lie to their reps. In turn that makes the rep look like they are dishonest. When in reality it is the lab owner and upper management that spew these lies. That end up down the river and into the ears of the client. By the time the rep realizes they have been lied too by the lab. The business is gone and oh that's the reps fault. Keep on telling yourselves that. The account churn and rep churn rates at all these crappy little labs tell the story. What's that story? well let me tell you. They SUCK. The doctors and the offices don't care about what lab they use. Without a rep maintaining the relationships you might as well kiss that business goodbye. Now watch while all these lab owners try to say they are better than their comp. When in reality, you all do that same shit. The employees that add growth to theses companies are the reps. The rest of the employees just show up and do their job, get their hourly wage and go home. Reps take work home, reps grind to find new business, reps keep business. Lab owners are rats with money. Reps made your business what it is today. Any asshole with a few hundred grand and a few connections can set up a lab. So lap it up hot shots without your reps you're a dime a dozen. A hard head makes a soft ass. You can take that to the bank. Good luck, you'll need it.