Contract Marketing Management the Worst

[Anonymous]

Over the past few years, who can say that they have received contracts completed on a timely basis? All my accounts complain constantly about Hospira's inability to generate contracts in a timely manner, and this has contributed to a further breakdown of whatever of credibility Hospira has at this point. Contracts are being written that are not even competitive, so it is no wonder Alaris and Baxter are cleaning up the mess Hospira dumped on their customers.
Why do business with a company that has no leadership at the top? As a DDS rep, most hospitals tell me never to come back due to inability of Hospira to fix their own internal manufacturing practices. You can blame Contract Marketing for failure to implement programs that build up good will with the customers. More excuses at this point are not acceptable and Hospira is being shown the door at many hospital systems corporate offices.
At this point, I wouldn't be surprised if there is a white knight in waiting just around the corner anxious to clean up this mess. Current leadership can only throw so many consultants at the wall, before everything falls off the shelfs. The clock is ticking.....it's coming!

 

[Anonymous]

Thanks for posting your personal version of chicken little. "the sky is falling, the sky is falling."
You need to learn to develop relationships. Not a single one of my customers has showed me the door and I've only heard of one such story happen to a colleague.
Figure out what you can control and make a difference for your customers.
If you dont believe in your company and your product, your customers can sense that, which probably explains why your accounts don't want to see you. If you don't believe that things will get better, go work for someone else.

 

[Anonymous]

Thanks for posting your personal version of chicken little. "the sky is falling, the sky is falling."
You need to learn to develop relationships. Not a single one of my customers has showed me the door and I've only heard of one such story happen to a colleague.
Figure out what you can control and make a difference for your customers.
If you dont believe in your company and your product, your customers can sense that, which probably explains why your accounts don't want to see you. If you don't believe that things will get better, go work for someone else.

Step right up and buy Hospira's new "fountain of youth tonic". It'll Make you feel young again. I personal vouch for it's effectiveness. Backed by Hospira's unwavering commitment to integrity.

"Advancing wellness throught the right people and the right products"

 

[Anonymous]

Thanks for posting your personal version of chicken little. "the sky is falling, the sky is falling."
You need to learn to develop relationships. Not a single one of my customers has showed me the door and I've only heard of one such story happen to a colleague.
Figure out what you can control and make a difference for your customers.
If you dont believe in your company and your product, your customers can sense that, which probably explains why your accounts don't want to see you. If you don't believe that things will get better, go work for someone else.

This is a completely false statement. We had great relationships before all the problems. I know multiple account executives who have been shown the door at certain hospitals so how can you say you have only heard of one? This has been going on for three years now. I stood up for this company when I shouldn't have because executives were lying to us and I believed them. I hope things turn around but I have been saying that for a long time now.

 

[Anonymous]

I am aware of a rep who got thrown out by a major medical system due to the back order situation. It hasn't happened to me yet fortunately they realize I am doing all I can and the company is at fault. Some customers will show you the door just to send a message to senior mgmt. no matter how good a rep you have been

 

[Anonymous]

Thanks for posting your personal version of chicken little. "the sky is falling, the sky is falling."
You need to learn to develop relationships. Not a single one of my customers has showed me the door and I've only heard of one such story happen to a colleague.
Figure out what you can control and make a difference for your customers.
If you dont believe in your company and your product, your customers can sense that, which probably explains why your accounts don't want to see you. If you don't believe that things will get better, go work for someone else.

OOOHHHH!!!, Mr. Wonderful, all your customers just love you....kiss my ass, you sanctimonios horse's ass.

You're reading too many books and drinking too much company kool-aid. You think you really make a difference? You're an order taker; a monkey could do your job.

 

[Anonymous]

Make sure your not in Area P if your customer thinks your not doing your job....your DM is too scared to back you and the Area Manager will throw you under the bus...quietly.

I am aware of a rep who got thrown out by a major medical system due to the back order situation. It hasn't happened to me yet fortunately they realize I am doing all I can and the company is at fault. Some customers will show you the door just to send a message to senior mgmt. no matter how good a rep you have been

 

[Anonymous]

Make sure your not in Area P if your customer thinks your not doing your job....your DM is too scared to back you and the Area Manager will throw you under the bus...quietly.

This is the truth. One of the manager's in area P made up false reports and human resources is completely aware but did nothing. These things always come back to bite them in the long run.

 

[Anonymous]

Make sure your not in Area P if your customer thinks your not doing your job....your DM is too scared to back you and the Area Manager will throw you under the bus...quietly.

Area P has always been a problem. The area manager likes to bring people in from the outside to keep control. He promotes the worst people.

 

[Anonymous]

Over the past few years, who can say that they have received contracts completed on a timely basis? All my accounts complain constantly about Hospira's inability to generate contracts in a timely manner, and this has contributed to a further breakdown of whatever of credibility Hospira has at this point. Contracts are being written that are not even competitive, so it is no wonder Alaris and Baxter are cleaning up the mess Hospira dumped on their customers.
Why do business with a company that has no leadership at the top? As a DDS rep, most hospitals tell me never to come back due to inability of Hospira to fix their own internal manufacturing practices. You can blame Contract Marketing for failure to implement programs that build up good will with the customers. More excuses at this point are not acceptable and Hospira is being shown the door at many hospital systems corporate offices.
At this point, I wouldn't be surprised if there is a white knight in waiting just around the corner anxious to clean up this mess. Current leadership can only throw so many consultants at the wall, before everything falls off the shelfs. The clock is ticking.....it's coming!

Who is in charge of your contracts? If it's RS I'm not surprised of the delays you encounter. Did the same at another company.

 

[Anonymous]

In Phoenix several years back, a district member and I went down for breakfast under the tent.
We worked our way through the buffet and looked for a place to eat before the main session started. There was a table with 9 chairs empty with one executive eating. Tall and silver headed. We asked if we could join him, he held his palm-ups hand, pointing to a chair". I got a cool-dry ice vibe sensation. We introduced ourselves as "x rep from ________". He responded with "name, contract marketing". He asked how the training was going...and my colleague jokingly talked about how it was always hard to sit through meetings, being a rep who was always on the move between hospitals.

Without blinking an eye...the dude says, "If you guys ever worked it wouldn't be that hard". I nearly bit my tongue through the slice of bacon I had started munching on....never met this
executive before. I took three sips of coffee, waved at someone I knew, and politely excused myself from the table.

I listened closely while the "executive" made his presentation to the main session as "VP Commercial Contracting".....later that day. I wonder why his organization never looked at Sales Representatives as "internal customers", OF HIS?

 

[Anonymous]

In Phoenix several years back, a district member and I went down for breakfast under the tent.
We worked our way through the buffet and looked for a place to eat before the main session started. There was a table with 9 chairs empty with one executive eating. Tall and silver headed. We asked if we could join him, he held his palm-ups hand, pointing to a chair". I got a cool-dry ice vibe sensation. We introduced ourselves as "x rep from ________". He responded with "name, contract marketing". He asked how the training was going...and my colleague jokingly talked about how it was always hard to sit through meetings, being a rep who was always on the move between hospitals.

Without blinking an eye...the dude says, "If you guys ever worked it wouldn't be that hard". I nearly bit my tongue through the slice of bacon I had started munching on....never met this
executive before. I took three sips of coffee, waved at someone I knew, and politely excused myself from the table.

I listened closely while the "executive" made his presentation to the main session as "VP Commercial Contracting".....later that day. I wonder why his organization never looked at Sales Representatives as "internal customers", OF HIS?

Very good point. The sales representative is always the first customer.

 

[Anonymous]

In Phoenix several years back, a district member and I went down for breakfast under the tent.
We worked our way through the buffet and looked for a place to eat before the main session started. There was a table with 9 chairs empty with one executive eating. Tall and silver headed. We asked if we could join him, he held his palm-ups hand, pointing to a chair". I got a cool-dry ice vibe sensation. We introduced ourselves as "x rep from ________". He responded with "name, contract marketing". He asked how the training was going...and my colleague jokingly talked about how it was always hard to sit through meetings, being a rep who was always on the move between hospitals.

Without blinking an eye...the dude says, "If you guys ever worked it wouldn't be that hard". I nearly bit my tongue through the slice of bacon I had started munching on....never met this
executive before. I took three sips of coffee, waved at someone I knew, and politely excused myself from the table.

I listened closely while the "executive" made his presentation to the main session as "VP Commercial Contracting".....later that day. I wonder why his organization never looked at Sales Representatives as "internal customers", OF HIS?

Why leave the guy's name out he is obviously an asshole and needs to be outed - no reason not to name names in this type of situation assuming it really happened. I do however believe it could have happpened because I know of several in management who might respond this way.

 

[Anonymous]

In Phoenix several years back, a district member and I went down for breakfast under the tent.
We worked our way through the buffet and looked for a place to eat before the main session started. There was a table with 9 chairs empty with one executive eating. Tall and silver headed. We asked if we could join him, he held his palm-ups hand, pointing to a chair". I got a cool-dry ice vibe sensation. We introduced ourselves as "x rep from ________". He responded with "name, contract marketing". He asked how the training was going...and my colleague jokingly talked about how it was always hard to sit through meetings, being a rep who was always on the move between hospitals.

Without blinking an eye...the dude says, "If you guys ever worked it wouldn't be that hard". I nearly bit my tongue through the slice of bacon I had started munching on....never met this
executive before. I took three sips of coffee, waved at someone I knew, and politely excused myself from the table.

I listened closely while the "executive" made his presentation to the main session as "VP Commercial Contracting".....later that day. I wonder why his organization never looked at Sales Representatives as "internal customers", OF HIS?

Jon how's Wyeth ?