Considering sales job with Cardionet?!

Anonymous

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This is a message for anyone who is considering starting a sales position with CN. If you're anything like me, you glance at this board while interviewing to get a feel for some of the "CHALLENGES" of a particular sales role. Most everyone you speak with during the interview process (with any company) will speak of the positive aspects, but rarely are the "challenges" brought up.

1. MCOT is a great product - life saving (unfortunately often considered a "me too" product)
2. Company sales culture is changing to the positive
3. Level headed upper management, with a few exceptions (does not include region managers)
4. Corporate customer service is TERRIBLE...trying to improve but not much success.
5. Company's main goal is to raise stock price so it can look favorable to be sold. (This comes with pros and cons .... Good if you buy stock low..... Bad if you had a job in PA which was eliminated so it could be outsourced cheaper to India, which has not gone well)
6. Continual back order of 2:1 MCOT devices. May close a large deal but company doesn't have the product supply to the account for MONTHS. This means lost monthly commissions to rep and possible loss of account because they start to lose interest.

When interviewing with the regional manager be sure to do the following:

1. Ask about current state of territory. Why successful? Why not successful?
2. ALWAYS ask to speak with the rep formerly covering the territory. He/she will tell you the truth about the territory. If the manager dances around this question, be VERY suspicious. All managers should welcome this conversation if they have nothing to hide. You should speak with the former rep regardless if the person is still with CN or not. Most current and former reps would welcome this conversation.
3. DO YOUR HOMEWORK- how is CN viewed in the territory. Believe me ..... Every territory is different. Some territories love CN, and others think CN is practically a bad word. This is not always dependent on reps in the field. Much has to do with the experience accounts have with corporate customer service, etc. Easiest way to find out: call your top 3 cardiology clinics in the territory (usually the biggest). Ask to speak with "the person who is in charge of ordering the telemetry/event monitors for the cardiologists (you don't even need to speak with a Dr.). Ask "I'm currently considering a position with CN. Can you tell me what type of experience you've had with CN?" These answers should give you a good gauge of CN reputation in the area.
4. Clarify territory boundaries, then reclarify territory boundaries - CN has been known to hire someone for one territory, and then a few weeks after hiring completely change the territory by adding additional territory. (In some cases, an additional state or 2) YIKES!
5. Clarify at plan commission, then reclarify at plan commission - CN has been known to over inflate promised commissions while interviewing. (One rep had almost a 40K difference in at plan commission vs. what was promised)

This is not meant to bash CN , it's merely meant to coach interviewees on things to look for when interviewing with CN.

Good luck with your job search!
 






Couldn't have said it better myself. Buyer beware!! Research on this company is a must!!! Some people walk into pretty sweet territories, but others of us have to turn them around before we can actually start selling something. I was also tricked into thinking I'd joined a good company..... My @ plan commission was 20k less than they promised. Less than a year in and already looking elsewhere.
 






Things have gone downhill since some big management left a year ago. It used to be an honest business and fun. I miss having a voice in a manager and someone to call to quickly troubleshoot any situation. Since she left and a few others followed this is not the same company I used to love working for.
 






Agreed. What happened to the good old days where you could call your manager and they actually had answers, because they were more experienced than you? Now they're hiring these ex-pacer managers, and it makes me think to myself "why the heck are you slumming it at Cardionet?" 2 answers - either they sucked at pacers or they have some skeletons in their closets. (Or both)
 
























What are the pros and cons of working as a sales rep for Cardionet? Honest answers please.

At one time, CN owned the market but not today. Constant inventory issues along with poor CS has caused downfall. Competitors have now exceeded telemetry market with smaller devices and better reporting.Practices want something easy and time efficient for staff. If you're looking for experience, take the job as you most likely will make some $$ in initial year. After the honeymoon phase, expect big brother, cumbersome reports and little or no commission dollars.
 






At one time, CN owned the market but not today. Constant inventory issues along with poor CS has caused downfall. Competitors have now exceeded telemetry market with smaller devices and better reporting.Practices want something easy and time efficient for staff. If you're looking for experience, take the job as you most likely will make some $$ in initial year. After the honeymoon phase, expect big brother, cumbersome reports and little or no commission dollars.

Additionally, the leadership has gone downhill. A few years ago it was different. Once they lost a few good RSDs and top leadership changed, the culture went with it. It's a good job if you just want a way out of pharma but not a good long term position.
 






Additionally, the leadership has gone downhill. A few years ago it was different. Once they lost a few good RSDs and top leadership changed, the culture went with it. It's a good job if you just want a way out of pharma but not a good long term position.

Totally agree with your observations about leadership. Terrible at launching new products, management doesn't understand the supply/demand concept and customers tired with terrible customer service thus the continuous turnover. Once a good company until they went public.
 






If you are in pharma sales trying to break into the medical device market, then this is a good move. Otherwise if you're already in medical device sales do not consider a move to Cardionet/Biotelemetry because it is considered a bottom of the barrel medical device company. Hope this helps.