This Concur system is not user friendly at all. It is 3 times the work of Gelco. Not to mention the obvious glitches (Vyvanse is mispelled, so good luck searching by name, and the Shire ID # is prompted even though the info is already there). That tutorial CD was a joke also. You would think things would be getting more efficient, not the opposite.
This is a pattern with Shire. We had Soris for everyting, then we went to Salespro because it was going to make things easier. That is a load of crap. We still have to do target sheets, still have to look at early view and exponent, and the address change features have failed miserably.
The boneheaded decisions that Shire has been making is really starting to scare me. Shire used to be a company that really had there stuff together. Now its a huge field of disarray.