Chris Smith strikes again at Bako DX

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DX Death March

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The name might ring a bell from his time as the head of sales and CEO of Genova DX. This sad story is being played out again like the sequels of Sharknado. Ted Hull comes in as a very qualified and accomplished CEO and he brings his buddy Chris Smith in to lead sales or in this case at Bako DX as the Chief Commercial Officer aka Captain of the Titanic. Since minute one it was established, that Chris was sitting on top of an Ivory Tower flaunting his big house in hills and showing off his money, and everyone should bow to his impressive brain. He has no problem talking about how great he is (the destroyer of sales teams), how smart he is (worst SIP plans in company history), and how great of a sales rep he is (has never carried a bag but lies about it).

Compensation plans that are based on "growth" but doesn't reward you to do so. The most impressive portion of Chris's master compensation plan are the MBO's that take money from you. That is why all the top grossing reps who have achieved 100% in many of their quarterly goals and generated the most revenue for the company in the past have left like lemmings running off a cliff in many cases leaving commission dollars on the table but were willing to do anything to leave the visceral environment he has created.

This of course isn't Mr. Smith's first rodeo, but hopefully this will be his last.

You can read his past accomplishments here:
The worst compensation plan of all time! | Cafepharma Message Boards
 








It has been a whirlwind. In my time here I have seen approximately 40% of the sales force turn over in under 3 years. I haven’t worked for an organization where mbo’s punish if you’re under, but you get nothing if you meet or are over.
Q1 plans weren’t delivered until a handful of days left in the quarter. Reps finishing 100%+ in Q4 were told they were in the 60’s 70’s and 80’s. In Q2 they readdressed quotas and many reps saw additional 15%+ jumps in territories that have existed for 13+ years.
Then they decide reps need to make more calls but again won’t incentivize, only to announce at the end of Q2 that they did the numbers wrong and many of us are actually 10% further from the quota they meant to give us than we showed this morning.
It’s interesting being on a sinking ship where everyone is jumping off but the officers are still planning the next hoop jumping contest.
 




Yet another top performer called it quits today at BakoDx, undoubtedly due to the unscrupulous COO, Chris Smith. He announced, or rather had his puppet (the VP of IT) announce 2 days ago, that there was a “human error” in calculating quotas for Q2, thus the goals sales reps have been working towards were incorrect (ie.too low). Since Chris habitually misrepresents facts, there is little faith his recent discovery truly even existed and even if it did, he should own it and NOT screw with Rep’s quarters which are coming to a close in 2 weeks. Surely you’ve read about Mr.Smith’s “management by objective” BS (which changes quarterly and is announced sometimes a month into the quarter and in Q1 2022 was never announced at all) which if not met, leads to a 10% reduction of a Rep’s earned commission. What a joke! Someone can be over 100%, bringing in huge revenue to the company and have money DEDUCTED from their quarterly commission because they actually drove business instead of wasted time documenting/fabricating BS in SalesForce. BakoDx is a sad tale of a great little company with competent, mature, driven sales professionals being used by a dishonest, dishonorable, narcissistic “leader”, until they call it quits. The Reps who have quit in the last year have left behind well-oiled territories that could have been rewarding for an entire career had they not been driven away by the terrible leadership of Mr.Smith. It’s a sad reality that a single horrible leader can ruin such a great thing in literally a matter of 4 long years.
 




On Friday another sales member quit because they track the sales team on their phones and it is illegal according to:

California Penal Code section 637.7 discusses this very issue. It states:
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a) No person or entity in this state shall use an electronic tracking device to determine the location or movement of a person.

(b) This section shall not apply when the registered owner, lessor, or lessee of a vehicle has consented to the use of the electronic tracking device with respect to that vehicle.

(c) This section shall not apply to the lawful use of an electronic tracking device by a law enforcement agency.

(d) As used in this section, “electronic tracking device” means any device attached to a vehicle or other movable thing that reveals its location or movement by the transmission of electronic signals.

(e) A violation of this section is a misdemeanor.

Section 637.7(a) and (b) therefore seems to mean that it is illegal to track someone or their car without their consent, despite whatever business interests or business needs the company may profess.

But this is where things get sticky. Consider: If it is a company car, then it seems the company can give consent for a gps tracking device, because, after all, that is what section (b) above states. Right?

And it is here that I hate to sound like the lawyer I am, but the answer is, “maybe.”

Even if the company consents to have its company vehicle tracked, such tracking may nevertheless be a violation of either:
  • Civil tort law, or
  • A collective bargaining agreement, or
  • The newly-enacted California Consumer Privacy Act (CCPA)
 




Another day, same story. Long tenured, top performer left last week basically cleaning out the remaining veterans. Most of the reps there, if not all, have less than 2 years. Shows what a sh!t show that place is. Luckily the new LCD changes will put them out of their misery.
 








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