Well said.
Moving forward, it’ll continue to be a cash cow. There will be territorial cuts, program cuts, spend cuts etc. Most of which have happened. In terms of growth? That ship sailed. Leadership lost sight of what retaining solid reps can do to a brand. Instead of asking what they need, they told them what they needed and that what they were doing wasn’t good enough. A smart leader would have taken their skills, embraced them, commended them, and sprinkled new ideas to help move the needle. That field ride with RA could have been the moment that changed the trajectory of the sales team’s culture. All ya had to do was be nice.