Call Centers will be the long overdue EXORCIST for those locations that seem to never get it quite right when dealing with the intake of orders.
IF the call centers should come into play, it will take away the "local" spin on what are the rules to qualify a new O2 set up or any item in any given location.
Across the board they will also provide a huge sigh of relief for the Compliance Department in that only ONE rule (the one of the Ins carrier & not someone who feels they know it all) will be followed when doing an intake.
Even if CSR's would go down to one per location, with a call center taking the bulk of the intake/entry maybe now some of them can focus on embracing their customers and increasing the service which will build the business.
