Call Center Training

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Anonymous

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I understand they will be hiring a lot of people for the Call Center, but where are they going to get the training? They HAVE to know location functions, but these people will be likely coming from Mcdonalds and Wendys. How are they going to be competent in this business answering phones from our referral sources??
I suggest the training be done by an actual location manager for starters.
 






Yes, you are so right, but that isnt the case. They "trained" these people for 2 weeks and thats it. I am a CSR , and every day I am having to email whoever it is working the orders , doing the tickets etc and correcting them. They put the wrong insurance in, wrong codes etc. It is a big mess , but on the plus side, its my understanding that they will be working the HIA reports (which I'm sure will be huge). Hopefully they will be working these, but who knows?
 






Think about it. How much training did you get before you were left on your own? Two or three days if that much. The good thing about working in a location is that you have a support system with other location CSRs. I have learned more from co workers than was offered whenever I started. It takes time to create a seasoned CSR and they are worth far more than 10 to 12 dollars an hour. We received 30 to 45 minutes one on one training on intake. The rest has been trial and error and self teaching. It is still not user friendly when creating a delivery ticket unless you have memorized what items are in each category. Good luck to the CSC team. You are going tho need it.
 






Think about it. How much training did you get before you were left on your own? Two or three days if that much. The good thing about working in a location is that you have a support system with other location CSRs. I have learned more from co workers than was offered whenever I started. It takes time to create a seasoned CSR and they are worth far more than 10 to 12 dollars an hour. We received 30 to 45 minutes one on one training on intake. The rest has been trial and error and self teaching. It is still not user friendly when creating a delivery ticket unless you have memorized what items are in each category. Good luck to the CSC team. You are going tho need it.
 










































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