As much as I hate to.... I must take Bio's side here.
The doctor documents his diagnosis. The doctor orders a PPM implant then chooses a vendor. The rep shows up and hands over the product requested. Where in that process is the rep responsible for a chart review of the physician's work? Heck, there are written guidelines by HRS that spell out the scope of our responsibilities as reps and more specifically spells out the limits of our duties as reps. Yes, we provide a service for follow-ups and implant but in no way are we ever to be offering medical advice, diagnosing or recommending therapies or treatment. We all play this card at our convenience and to our benefit on a daily basis. All mudslinging aside, why is it that this rep, regardless of who he worked for, was responsible for stopping the implant from occurring?