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I’ll try and clear this up with the caveat that I don’t know everything and like the other poster said, the company does what the want anyway.We get paid on complete intakes. Period. Triage doesn’t mean what it used to. So when MP touts that number on earnings calls he is intentionally lying. Example - let’s say you have an intake faxed in for a spanish speaking patient. CM calls for verbal hipaa but the patient cannot give it because they don’t understand English (and we don’t have anyone in house in that role to translate). That intake remains incomplete, but gets “triaged” to SP, not to get dispensed but as sort of a clearinghouse for non-viable intakes. They either and die there. Either way, it shows in Thebe as triaged BUT YOU DO NO GET PAID ON THAT.
I’ll try and clear this up with the caveat that I don’t know everything and like the other poster said, the company does what the want anyway.
We get paid on complete intakes. Period. Triage doesn’t mean what it used to. So when MP touts that number on earnings calls he is intentionally lying. Example - let’s say you have an intake faxed in for a spanish speaking patient. CM calls for verbal hipaa but the patient cannot give it because they don’t understand English (and we don’t have anyone in house in that role to translate). That intake remains incomplete, but gets “triaged” to SP, not to get dispensed but as sort of a clearinghouse for non-viable intakes. They either and die there. Either way, it shows in Thebe as triaged BUT YOU DO NO GET PAID ON THAT.
