This organization’s culture has been flipped upside down amidst the pandemic, when its people has needed a supportive leadership the most. New leadership has been non-communicative while they maneuver their own people into place, removing others who built the US sales ops on their shoulders. Since, we have gone from a “what do you need, how can we help,” supportive mentality to a “what are you doing, what have you done for us lately,” mentality with threatening language around people’s jobs and putting people on plan, with no dialogue around current challenges and how to circumnavigate them or mitigate them. This organization was once a place where people felt they could volunteer ideas and felt supported in their efforts to one where the people now are afraid to stick their necks out in fear of having their heads chopped off and are operating like ships with no ports, running out of steam with no help on the horizon. Where the direction has been bi-polar at best and changes almost daily, the clearest communication is “perform and meet these metrics or else,” where the focus in on the number, not the people and certainly not the patients. Half of this sales organization took pay cuts to come work here for the vision and the leadership, both of which have been replaced. The other half of the company were promised other incentives, but bonuses have been virtually non-existent before C19, and below industry standard for even current times. The most loyal, previously happiest sales people are now among the most fatigued and depressed, asking how the hell did we get here?
