From a patient...
What the sales reps are saying here is true. Call center is awful.
(long rant below, but I hope it's helpful info...)
After reading this, I can relay that they seem to be focusing on the issue of pharmacies not able to fill scripts - at the expense of common sense and customer service. Not even knowing that finding a pharmacy to fill the script might be an issue, I was almost ready to abandon the program (I won't, yet,..).
Call center reps are basically as bad as comcast- the script is all they know, they can't answer questions (non-medical; logistical questions about the 'go early' program), they contradict themselves, ignore information from prospective patients regarding pharmacies, doses, scripts, etc., and 'wing it' (i.e. guess) when they clearly don't know the answer to a question.
I enrolled yesterday. It was a frustrating pain in the ass phone call that took way too long (~1 hr) and seems to have accomplished nothing. At 9 am this morning (Sat!), I received a call contradicting the pharmacy info I provided yesterday (at their request) because apparently my preferred pharmacy is closed on Sat. (uh, yeah, I already knew that). Since they couldn't talk to the pharmacy immediately, they decided to ignore all the info I provided and call around to other pharmacies. Then they called me at 9 am on Sat. morning and opened with the statement that a random grocery store pharmacy "expects to have my mydayis for me on Monday". Wtf?
No... I'm not intending to change pharmacies just because a call Rep can't be bothered to contact my preferred pharmacy with whom I (and my physician) have an existing relationship & where I fill all of my other prescriptions, during normal business hours. And...
I told the Rep REPEATEDLY yesterday that I don't even have a script yet (Dr said to call and make sure I can get enrolled first); I stated that I will get it at my next appt in 2 weeks. Still, it took me 20 min this morning just to get the Rep to go off-script long enough to at least hear what I was telling her (still not sure it ever sunk in though). .
Glad I read the sales reps POV here. When I speak with my Dr, I'll temper my feedback and make it clear where the problem lies. The good news is that ppl on Reddit are posting positive feedback on efficacy (once they can get the meds).
Good luck all!
What the sales reps are saying here is true. Call center is awful.
(long rant below, but I hope it's helpful info...)
After reading this, I can relay that they seem to be focusing on the issue of pharmacies not able to fill scripts - at the expense of common sense and customer service. Not even knowing that finding a pharmacy to fill the script might be an issue, I was almost ready to abandon the program (I won't, yet,..).
Call center reps are basically as bad as comcast- the script is all they know, they can't answer questions (non-medical; logistical questions about the 'go early' program), they contradict themselves, ignore information from prospective patients regarding pharmacies, doses, scripts, etc., and 'wing it' (i.e. guess) when they clearly don't know the answer to a question.
I enrolled yesterday. It was a frustrating pain in the ass phone call that took way too long (~1 hr) and seems to have accomplished nothing. At 9 am this morning (Sat!), I received a call contradicting the pharmacy info I provided yesterday (at their request) because apparently my preferred pharmacy is closed on Sat. (uh, yeah, I already knew that). Since they couldn't talk to the pharmacy immediately, they decided to ignore all the info I provided and call around to other pharmacies. Then they called me at 9 am on Sat. morning and opened with the statement that a random grocery store pharmacy "expects to have my mydayis for me on Monday". Wtf?
No... I'm not intending to change pharmacies just because a call Rep can't be bothered to contact my preferred pharmacy with whom I (and my physician) have an existing relationship & where I fill all of my other prescriptions, during normal business hours. And...
I told the Rep REPEATEDLY yesterday that I don't even have a script yet (Dr said to call and make sure I can get enrolled first); I stated that I will get it at my next appt in 2 weeks. Still, it took me 20 min this morning just to get the Rep to go off-script long enough to at least hear what I was telling her (still not sure it ever sunk in though). .
Glad I read the sales reps POV here. When I speak with my Dr, I'll temper my feedback and make it clear where the problem lies. The good news is that ppl on Reddit are posting positive feedback on efficacy (once they can get the meds).
Good luck all!