We were just switched over to Reptrax when they purchased vendorclear. They have the worst service out of all the credentialing services. it takes 4 business days to upload a document or you can pay 50 dollars to have it uploaded in 2. The other services would usually have it done in 24hours and if they didn't you could call and they would get it done over the phone. I can't even get anyone at RepTrax to answer the phone. They answer the hospital line right away but don't answer the rep line. They have some stupid repscore system. Have any reps had any success convincing an account to switch to a different service? All the reps who work at this hospital system are having issues they don't have with vcsdatabase.