Outsourcing to India

Discussion in 'Alcon' started by anonymous, Feb 9, 2016 at 4:10 PM.

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  1. anonymous

    anonymous Guest

    I agree. Allow them take over the one role they can likely do better than our local team. [/QUOTE]

    Which is?
     

  2. anonymous

    anonymous Guest

    Which is?[/QUOTE]
    Must be a role requiring minimal verbal communication
     
  3. anonymous

    anonymous Guest

    Must be a role requiring minimal verbal communication[/QUOTE]
    it is.
     
  4. anonymous

    anonymous Guest

    this is not true
     
  5. anonymous

    anonymous Guest

    If they outsource customer service to India you can kiss this company's arse away.
     
  6. anonymous

    anonymous Guest

    haven't they've done that to the HelpDesk? I wonder if it got worse?
     
  7. anonymous

    anonymous Guest

    They have been
     
  8. anonymous

    anonymous Guest

    this conversation will be the object of a thread by Asians in the coming decade with derisory remarks made on 'outsourcing to USA and the lousy American accent'. We need leaders that actually can restore American exceptionalism; not just pay lip-service to it; such as DT and HC.
     
  9. anonymous

    anonymous Guest

    The help desk is worthless. Open a ticket and wait 3 months, only to find out that they closed it for no reason. Call them and waste 2 hours of your time trying to understand Apu speaking broken English reading through his IT script. No resolution will come out of that either.

    Novartis, thanks for nothing.
     
  10. anonymous

    anonymous Guest

    If they are paid on a per-ticket or per-incident basis, there is no incentive to do any kind of root cause analysis or any other proactive steps to lower your ticket/ incident count. This type of setup is great way to turn one call/ incident into as many tickets as possible. do you agree? Hope Novartis is aware of this.
     
  11. anonymous

    anonymous Guest

    That is why we now have IT support on campus.