Got your back

If we leave the office with 15 stops and then get 4 or 5 add ons we very well could be delivering tanks at 9 PM at night.

 

And to cover old ground, perhaps YOU need to start scheduling your tank deliveries in an efficient manner, in order to PREVENT after hours or extra deliveries.
A high school diploma should have prepared you for this.

 

You must not have one or a GED.

To even suggest that a PST does not do their jobs. That does not include the multiple setups they are called on during the day or a patient that is having trouble with their OCD, the portable to the hospital, etc. I have seen PST out till then with 20+ stops for the day

 

What's yours?

 

This reeks of an inefficient location or a lazy employee angling for overtime. Schedule patients in the same city for delivery on the same day. Run an efficient route with your stops (mapquest). 4-5 hospital discharges sounds like hyperbole. Your other stops must be for hospital bed setups? Patients have to come in for all other equipment.

BOTTOM LINE: If your 15 stops, done efficiently, do not consist of o2 deliveries/setups or hospital bed setups, then you are not following company policy! There is no reason a PST should be working until 9pm.

I do not speak for the good men and women at corporate, but it sounds like your location should be reviewed. What is your location number?

 

how long should 15 stops take?

 

Why do you need the location number? Why are you sniffing around to find what the locations are doing.

Go look at the numerous reports that have to be turned in by the Location Manager for your answer. Maybe your position needs a diploma for that.

 

Till there done!!!!!

 

oh ok,jack ass

 

its easy for 15 stops to go past 9 pm,why blame the pst,he didnt ask for 15

 

Thank you. if your dumb enough to ask.

 

I don't blame the PST for it. To be honest the PST is the one that brings in the money for the company.

 

Please enlighten us on the policy and when it was established.

 

Each location is owned by Rotech. Therefore, the inefficiencies of each location affect the location as a whole. You should all be concerned about this behavior.

No PST should be saddled with 15 stops a day. Even 15 stops shouldn't last until 9 pm. Every PST should leave the warehouse no later than 10 am. There is no excuse for hanging around the warehouse before your route has begun.

Give patients enough tanks to last two weeks or more. Deliver to patients in the same area on the same day. Use an efficient delivery route as mentioned earlier. Unless your location has a lot of hospital bed setups on a daily basis, you should be back to the warehouse no later than 4pm.

The location should be aware of hospital discharges no later than noon or 1pm. Timely communication from the LCM and/or CSR to the PST(s) in the field is critical.

Also, PSTs do NOT bring in the money to the company. Sales representatives do. Without sales resps, PSTs would be sitting in the warehouse twiddling their thumbs each day instead of burning the company's gas making McDonald's runs while fitting in a patient here and there.

A route sheet for every single PST is turned in daily. It is reviewed. Company policy has been established. The LCM who reviews this route sheet daily has a responsibility to correct actions that go against said policy. If the LCM fails to act, the company's hand-picked area managers WILL take any corrective action they deem necessary.

Once again, I don't speak for the fine ladies and gentlemen looking down upon us from corporate, but I must remind you all that locations are NOT autonomous. They have a responsibility to act in the Company's best interests. To-do lists sent down daily coupled with action reports and spreadsheets sent back up will catch inefficiencies sooner rather than later. I advise all location personnel to act accordingly.

 

All that is bullshit.
The Sales Rep needs the Patient Service Representative to deliver the equipment so they can earn their points with out that they make no money.

 

You live in a different world than the rest of us. By who or what power gave you the authority to be able to say this and make us believe it?

 

You forgot your disclaimer: That would be in a perfect world

 

ok,leave at 10am,back by 4pm,minus a half hour for lunch(if thats still ok)5 and a half hours to do 15 stops,so you need to avg.3 stops an hour,thats never going to happen because stops are never in the same town