Service is the most underpaid,over analyzed,under respected, fast paced and hard working positions in this business. We are the ones out there building trust with the accounts making sure they have what they need and it's expected that we serve up storage and deliveries in 90 seconds or less. Who is the analyst reading reports all-day long and still doesn't have a clue what they are reading? Who are you? Do you know what you're doing? Our staff is not lean it is TOO THE BONE. If one of us is out it's SUFFERING because our accounts are hopping. Do us a favor and quit because you're killing us with your ignorance of the business.
I'm only as good as my local service department is ! I for one truly appreciate my service guys and always have. Anyone from sales uttering disrespectful comments are no different than the "executives" that they so freely complain about here. THANK YOU SERVICE!!!!!! A grateful TM
Treat your service guys well. They can make or break you. Sure, there are some down times in their day, but you work in your underwear half the time. if you treat them well, and have a genuine respect for what they do-- you can make some cash. Most of them are pretty good people (in my experience), but they get slammed by the corporate heads like the rest of us. Pretty remarkable what a quick "thank you" in recognition for them delivering a rushed order at the end of the day actually means to them. I have never understood why sales people would treat their internal team any worse than their customers...and why they don't try to manage customer expectations by under promising and over delivering. People may or may not pay for the KCI value/clinical outcomes, but they will always pay for delivering on promises. That's how you block out the others constantly trying to undercut your price. Sounds corny, but the value prop can't just be stated, you actually have to act and live it. Regarding the previous poster's UPS comment...clearly a post acute rep that doesn't have a clue what service can mean to the acute business...and the subsequent post acute business "earned" by you.
Anyone who looks down on or talks crap about their service dudes is a fool. Mine are underpaid, overworked, spread thin over a large area, and never fail to get the job done. I've been a TMV for ten + years and it's been a rare thing for them to drop the ball. They are an integral part of my sales because I can include them as part of the value we offer. "Acelity" and the SLT suck, but my service guys rock.
TMV here. TSV above is an asshat. Service is an awesome resource for the acute side, and subsequently post acute. My service team is top notch and I know I get some business simply because of them. I get my service people a small Christmas gift each year as a thank you. Think about taking them some breakfast and coffee when you go to check out demo equipment. Sales reps have been treated like crap for a while now, but so has service. You both are fighting the same battle.
You are obviously the original poster. Your syntax is the same in both posts, and a true TMV would never call themselves a TM.
Your wrong. My "syntax" is part of my education and please don't talk to me about a true TMV, ugh. I've had 5 different acronyms, titles , WHATEVER since working here. As far as my appreciation for service goes, it's sincere! They have been with me since the Rotoprone days. Go judge someone else.
I have been told our SERVICE department stands out above the rest and when they were forced to take other choices it's the reason why they came back. Sales always gets the credit for bringing back the business but it's really a TEAM effort that's ignored.
The reason why they came back was a recall. The reason why they left was price. Sales and service have nothing to do with it.
